Important Information
Policies
To help make your stay at Sheraton Grand Hotel, Dubai in Dubai as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Clear policies designed to support a seamless luxury hotel experience in central Dubai.
Check-In and Check-Out
Check-in generally begins in the mid-afternoon, allowing rooms to be prepared to standard, while check-out takes place around midday. The process is structured to ensure efficiency without compromising service.
Identification Requirements
Guests are required to present valid identification upon arrival, typically a passport or government-issued ID, in line with local regulations.
Children and Extra Beds
Children are welcome at the hotel, with additional bedding available in certain room categories. Arrangements should be confirmed in advance to ensure availability.
Smoking Policy
Smoking is limited to designated areas, with most indoor spaces maintained as non-smoking to preserve comfort across the property.
Pets
Pets are generally not permitted, maintaining consistency with the hotel’s overall environment and guest expectations.
Cancellation Policy
Cancellation terms vary depending on the booking selected. Flexible reservations may allow changes within a defined period, while non-refundable bookings follow stricter conditions. Guests are advised to review details carefully before confirming.